Acceptable Use Policy

The AI features exist to help a team understand how people use its own website or app: to read a recording made in another language, and to find where visitors run into trouble. They work only on recordings from sites and apps you have installed AnyReplay on. They produce text, never images, audio or video, and nobody types a free-form prompt into them: what they are given is the recording, and what they return is a translation or an analysis of it.

You may not use AnyReplay, or any of its AI features, to:

• Produce, request or distribute sexual, sexually suggestive, pornographic or otherwise explicit content.
• Translate or analyse recordings of sites or apps whose purpose is sexually explicit or pornographic content. Do not turn translation or Argus on for such a site.
• Process anything that sexualises minors, in any form. This is never allowed, we report it where the law requires, and the account is closed.

Argus is instructed never to write sexual, explicit, graphic or hateful content, even when a recorded page contains it, and to describe such a page only in general terms. Translation renders the text that was on the page; that is why the AI features may not be used on explicit sites at all.

You may not use AnyReplay or its AI features to:

• Record a site or app you do not own or are not authorised to operate, or record visitors without the notice and consent the law requires of you.
• Produce or spread content that is hateful, harassing, threatening or violent, or that encourages self-harm.
• Plan, carry out or support anything illegal, including fraud, phishing, malware and the abuse of payment systems.
• Collect special categories of personal data (health, religion, sexual life and the like), passwords or payment details and send them to the AI features. Mask such fields; passwords, one-time codes and card fields are masked whatever you configure.
• Try to make the AI features produce prohibited output, for example by placing instructions in the text of a recorded page.
• Use the output of the AI features to train a competing model, or resell access to them.
• Break the usage policies of the AI provider listed on our sub-processor page.

Translation and Argus run only when someone in your team asks for them, and an owner or admin can turn both off for the whole organisation under Settings. When they are off, nothing is sent to the AI provider. Which provider that is, and what it receives, is on the sub-processor list.

We may turn off the AI features for an organisation, suspend it, or close it, depending on how serious the breach is, and we will tell the owners why unless the law prevents us. Breaking this policy is a breach of the terms of service.

To report misuse of AnyReplay, or AI output that breaks this policy, write to [email protected] with the organisation or the link involved. We reply within three working days.

We will tell account owners by email before this policy changes in a way that matters.